Customer Service Employee | German speaker

JOB PROFILE

As a Customer Service Agent, you will have a pivotal role in the team (12 fte), responsible to engage and retain profitable relationships with customers. Your key responsibility areas are:

  • Service and advise customers (B2B) with sales inquiries;
  • Actively follow up on inbound sales leads;
  • Provide 1stline customer support about products and software;
  • Represent the voice of the customer within the company;
  • Actively collaborate with application specialists to resolve technical product questions.

JOB REQUIREMENTS

  • Bachelor level of education;
  • Proven Customer Service experience;
  • Fluent in German and English. Knowledge of Dutch is an advantage;
  • Have an eye for improvement;
  • Talented to work in a team environment;
  • Competencies: enthusiastic, optimistic, service-oriented attitude and a confident communicator

WHAT TO EXPECT FROM US…

Our International client takes recognition, learning, development and corporate culture very seriously. While the individual job role or level may differ, some things remain constant:

  • Their open-door policy;
  • The opportunity to work with talented and driven individuals at every level of the company who respect each other, treat each other fairly and hold one another accountable for their customers’ — and the company — success;
  • Competitive salary based on experience and education.

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