Customer Service Employee – Italian Speaker

Job Profile

In this role you will support Dutch and Italian customers of our client. Your responsibilities :

  • Troubleshooting and providing support on customer request (from The Netherlands & Italy) through email and telephone;
  • Maintaining contact with external and internal clients (operations, sales, import, etc.);
  • Handling specific customer reports and records;
  • Tracing of shipments, both national and International;
  • Answering questions about the services of clients;
  • Taking care of an optimal aftersales.

Job Requirements

  • Bachelor level of working and thinking (MBO+ / HBO);
  • > 3 years experience as a Customer Service Employee;
  • Strong written & oral communication skills in Dutch / Italian (native/near native) and English;
  • Good telephone voice;
  • Competencies: service-oriented attitude, accurate and independent.

What to expect from us…

  • Competitive salary (between 2200 – 2700 gross), depending on age and work experience;
  • Excellent secundary benefits.

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