German Speaking IT Support Specialist


As an upcoming Technical Support Specialist (expect a professional training on the job), you will be part of the Customer Success Team. In this role you are responsible to provide technical support and solutions to help clients in the resolution of issue or for the setting of the devices.

Your responsibilities:

  • Handling inbound and outbound customer support request;
  • Answering any request via email, phone, chat or other channels in a timely and satisfactory manner. Safeguard that all open requests are followed up properly;
  • Listen and question the end-user drilling down to core problem and collecting all info required for solving incident / request;
  • Interface with colleagues for deeper technical issues (bugs, new feature requests);
  • Coordinate and follow-up all customer pre/after sales questions about the technical functionalities of the Company’s products;
  • Propose durable solutions for recurring requests (e.g. video manuals, further training, …);
  • Understanding how the customer is using the company’s product / service, and collect relevant feedback (e.g. feature requests, new markets…) as input for the company’s product & business development teams;
  • Be an expert-user on the products serviced, and feedback any own great ideas for enhancing customer value;
  • Propose ways to optimize how customer support is being delivered.


  • Bachelor level of education;
  • > 3 years of experience in a similar role;
  • Strong affinity with and/or experience within IT (software / hardware related);
  • Strong written & oral communication skills in German (native/near native), Dutch (native / near native) and English;
  • Good telephone voice;
  • Competencies: service driven attitude, accurate, pro-active, optimistic, problem solver, confident communicator, innovative and independent.


  • Exciting, international working environment;
  • Bright new building;
  • Regular team events;
  • Competitive salary, including bonus.

Apply directly...

Excited about this position? We want to hear from you! Share your CV or share your LinkedIn profile with us. We will contact you shortly after your application.
  • Toegestane bestandstypen: pdf, doc, docx.
    Please provide the name of the file to be submitted as follows: "firstname-lastname-cv".

Bij het klikken op 'Verzenden' gaat u akkoord met onze privacyverklaring.

Samen werken wij aan jouw toekomst

Wij verbinden talent met nieuwe uitdagingen.

Plaats direct jouw CV

Zeer positief! Tijdens het gesprek met de consultant werd er vanuit mogelijkheden gedacht.

Verginia Costa, Assistent Backoffice Consultant

Inmiddels in dienst bij Kardex Remstar. Voor mij was het een fijne periode om voor People 2 Partner te werken. Een absolute aanrader!

Tony Winters, Service Engineer

Birgül was a big help for me in finding new job opportunities here in the Netherlands.

Liberty Donato, Remote Monitoring Specialist

Birgül is een top recruiter met passie voor haar vak!

Markus Schmidt, Technical Support Representative