Technical Support Employee – German speaker

JOB PROFILE

In this role you will support German customers of our client. Your responsibilities:

  • Handle inbound and outbound customer support requests via telephone, tickets, chat and mail;
  • Maintaining contact with external and internal clients (operations, sales, import, etc.);
  • Coordinate and follow-up all customer after sales questions about the technical products of our client;
  • Provide first & second line technical support.

JOB REQUIREMENTS

  • Bachelor level of education;
  • > 3 years of experience in a Technical Support (B2B) role;
  • Strong affinity with and/or experience within IT (software / hardware related);
  • Strong written & oral communication skills in German (native/near native), Dutch (native / near native) and English;
  • Good telephone voice;
  • Competencies: service driven attitude, accurate, pro-active, optimistic, problem solver, confident communicator, innovative and independent.

WHAT TO EXPECT FROM US…

  • Exciting, international working environment;
  • Bright new building;
  • Regular team events;
  • Competitive salary, including bonus.

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